Refund policy

BAZAZ&CO. does not offer monetary refunds or conventional returns.

If you wish to change your jewellery, you may choose between Exchange or Redesign.

Exchange

• Silver & Brass jewellery: 35% deduction on the original product value.
• Gold jewellery: 33% deduction on the original product value.
• The remaining value can be adjusted towards another eligible piece.
• If the new piece has a higher value, the difference will be payable by the customer.

Redesign
You may send your existing BAZAZ & CO. jewellery to us to have it redesigned. For a redesign, there is no 33% or 35% deduction. You only pay the applicable making/design charges for the new design. Any additional metal or material required for the redesign will be charged separately, where applicable.

Defective or Incorrect Products
If your jewellery arrives damaged, defective, or is incorrect due to an error on our part, please contact us within 48 hours of delivery with photographs/videos of the product and packaging. Once verified, we will provide an appropriate resolution.

All exchange and redesign requests are subject to inspection and approval by BAZAZ & CO. The jewellery must be returned in its original condition and packaging.